EDiscovery, Lean Manufacturing and Nashville Hot Chicken – Part One

I spend a lot of time in Music City. On a recent trip I stopped by Hattie B’s to try their famous Nashville hot chicken. I placed my order with a guy while he simultaneously jammed to a rock anthem. After hearing my Western Pennsylvania accent, he warned me off of the hottest flavor – “Shut the Cluck Up”. The food came out fast, really hot, and delicious.

The key to great eDiscovery is the same as great Nashville hot chicken: repeatable excellence. Anybody can make a good dinner once. Restaurants like Hattie B’s become local legends by knowing how to deliver a great meal every time.  (more…)

The Elements of What eDiscovery Should Be

So what are we suggesting?

We have covered a lot of ground over the past five LeanDiscoveryTM blogs (and our one guest blog). Let’s pause to consider how the concepts we’ve discussed enable us to address what our collective expectations for eDiscovery should be. If you are new to this conversation, this will summarize where we have been so far.

Our core mission as an eDiscovery team is simple: to enable better client outcomes. That is our singular goal for effective eDiscovery and should be what our clients expect. To enable better client outcomes, we rely on three interrelated principles: strong foundation, (process and project management); coordinated teamwork (experience and concentration); and clear value (getting beyond compliance). (more…)

Effective eDiscovery Project Management Lowers Cost and Ensures Value

Who is responsible for managing an eDiscovery project?

My brother, Jason, is an experienced project manager who also happens to be building a new house. In this age of social media, I can watch the progress of his house on a private Facebook page, even though it is 2,500 miles away.

Frankly, I can’t imagine having him as a client, and I mean that in a very positive way.

Jason is the perfect storm for his general contractor. He’s a great handyman and has all the necessary skills to build his new home by himself. Also, as a project manager he’s developed many detailed plans and schedules for completing complex projects. He checks in on the progress of construction every single day and makes notes of where everything stands.

Most importantly, Jason absolutely owns the project. He is unabashed about standing up for schedule compliance, the construction budget and the quality of the work. In this “simple” residential construction project, he makes sure everything is going according to the process he defined with the general contractor before work started. His diligence has paid off. (more…)