On August 7, I sat down via WebEx with Joan Davison, the CEO of Hire Counsel and Mestel & Company. Joan and I covered the business of document review and staffing, including how she views the role of CEO, how to use human capital strategies in the legal setting, and how to measure the effectiveness of the staffing solutions being implemented.
Joan has more than twenty years of expertise in operations management as well as business development, marketing, recruiting, and staffing. For fifteen years, Joan was in a leadership position at Staff Management, which did business as Seton Corp., ultimately being named the President as well as the Chief Operating Officer of Staff Management.
Managing through Challenging Times? Focus on the Key Three
Joan explains how she views her role as CEO and the three things she must accomplish each day: (1) focus on the culture; (2) share the vision; and (3) identify the right team.
Bringing It All Together for Customer Experience
Joan discusses how Hire Counsel distinguishes itself from the other document review options by remaining technology agnostic, ensuring that the company is nimble and flexible, and focusing on identifying all available options to ensure a right fit for the case need.
Identifying Opportunities to Leverage Human Capital
Joan talks about how the legal industry can best manage and innovate with human capital strategies, including an example of a GC that was seeking to make the legal department a “profit center.”
In-House Counsel: How to Measure the Effectiveness of Your Staffing Strategy
Joan discusses how to create a “scorecard” to measure the effectiveness of a human capital strategy, including evaluating the cost structure and quality percentages.
Hire Counsel and Mestel & Company are two brands of HCMC Legal that Joan emphasizes are “focusing on human capital.” Hire Counsel provides outsourced legal solutions for managed review, contract attorneys, and temporary legal staffing projects. Mestel & Company performs comprehensive talent scouting for executive-level recruiting and talent placements. Joan reported that the companies have a thirty-year history that spans “all the way from the East coast to the West coast.”
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